WFCA University

Attributes of Engineered Hardwood Flooring

Attributes of Solid Wood Flooring

Properties of Hardwood Floor Installation

Types of Carpet Construction

Broadloom vs Carpet Tile

Characteristics of Carpet Fibers

Types of Carpet Cushion

Types of Vinyl Flooring

The Need for Trims and Transitions

Competitive Shopping | Learning Module

Competitive Shopping | Quiz

Counting Traffic and Calculating Close Rates | Learning Module

Counting Traffic and Calculating Close Rates | Quiz

Curbing Negotiations | Learning Module

Curbing Negotiations | Quiz

Effective Customer Engagement Strategies | Learning Module

Effective Customer Engagement Strategies | Quiz

Handling Objections | Learning Module

Handling Objections | Quiz

How to Properly Rotate Customers | Learning Module

How to Properly Rotate Customers | Quiz

Maintaining the Sales Floor | Learning Module

Maintaining the Sales Floor | Quiz

Proper Qualifications of Customers | Learning Module

Proper Qualifications of Customers | Quiz

Time Management | Learning Module

Time Management | Quiz

Dealing with Substrates Up Front

Takeaways | Dealing with Substrates Up Front

Display For Success at the Bottom Line

Takeaways | Display For Success at the Bottom Line

Distinguish Your Store Through Installation

Takeaways | Distinguish Your Store Through Installation

Is it Flooring or is it Floor Covering?

Takeaways | Is it Flooring or is it Floor Covering?

It's Not Always Who You Know - It's Who Knows You

Takeaways | It's Not Always Who You Know - It's Who Knows You

Scheduling Home Visits Professionally

Takeaways | Scheduling Home Visits Professionally

Are You Proactive or Reactive?

Takeaways | Are You Proactive or Reactive?

The Customer Is Not Always Right

Takeaways | The Customer Is Not Always Right

Building Rapport with the Customer

Takeaways | Building Rapport with the Customer

Leaders Lead By Example

Takeaways | Leaders Lead By Example

Linking Knowledge to the Bottom Line

Takeaways | Linking Knowledge to the Bottom Line

Nothing is More Important than Attitude

Takeaways | Nothing is More Important than Attitude

Manager or Facilitator?

Takeaways | Manager or Facilitator?

Recognizing Your Stores Unique Capabilities

Takeaways | Recognizing Your Stores Unique Capabilities

Stress "Made In America"

Takeaways | Stress Made In America

Sales People and the Bottom Line

Takeaways | Sales People and the Bottom Line

Selling the Value of Services Offered

Takeaways | Selling the Value of Services Offered

With Cushion, Softer is Not Always Better

Takeaways | With Cushion, Softer is Not Always Better

Qualifying is a Two Way Street

Takeaways | Qualifying is a Two Way Street

Mentoring the Effective Sales Tool

Takeaways | Mentoring the Effective Sales Tool

Final Impression

Takeaways | Final Impression

The More You Learn The More You Earn

Takeaways | The More You Learn The More You Earn

Keeping Motivated

Takeaways | Keeping Motivated

Everyone Plays A Role

Takeaways | Everyone Plays A Role

How to Define Best

Takeaways | How To Define Best

I Was Born Ready

Takeaways | I Was Born Ready

Get the Least Desirable Task Out of the Way First

Takeaways | Get the Least Desirable Task Out of the Way First

Don't Forget to Say Wow

Takeaways | Don't Forget to Say Wow

Everyday is a Lesson

Takeaways | Everyday is a Lesson

Do Your Job

Takeaways | Do Your Job

Conducting Positive Sales Meetings

Takeaways | Conducting Positive Sales Meetings

Celebrate Milestones

Takeaways | Celebrate Milestones

Building an Effective Sales Team

Takeaways | Building an Effective Sales Team

A Positive Shopping Experience Sells

Takeaways | A Positive Shopping Experience Sells

Completing Observations | Learning Module

Completing Observations | Quiz

Holding Effective Sales Meetings | Learning Module

Holding Effective Sales Meetings | Quiz

Setting Goals with Sales Staff | Learning Module

Setting Goals with Sales Staff | Quiz

Setting Performance Standards | Learning Module

Setting Performance Standards | Quiz

True Measurement of Sales Performance | Learning Module

True Measurement of Sales Performance | Quiz

Building an Advertising Budget | Learning Module

Building an Advertising Budget | Quiz

Calculating Breakeven | Learning Module

Calculating Breakeven | Quiz

Change Order Policies | Learning Module

Change Order Policies | Quiz

Creating a Budget | Learning Module

Creating a Budget | Quiz

Creating a Strategic Plan | Learning Module

Creating a Strategic Plan | Quiz

Financial Ratios 101 | Learning Module

Incentive Based Compensation Plans | Learning Module

Incentive Based Compensation Plans | Quiz

Innovating Pricing Strategy | Learning Module

Innovative Pricing Strategy | Quiz

Low Price Guarantee | Learning Module

Low Price Guarantee | Quiz

Obsolescence Plans | Learning Module

Obsolescence Plans | Quiz

Open to Buy | Learning Module

Open to Buy | Quiz

Setting Optimal Inventory Levels | Learning Module

Setting Optimal Inventory Levels | Quiz

Simple Marketing Strategies | Learning Module

Simple Marketing Strategies | Quiz

Pricing Showroom Floor | Learning Module

Pricing Showroom Floor | Quiz

Conducting Effective Exit Interviews | Learning Module

Conducting Effective Exit Interviews | Quiz

Conducting Effective Management Meetings | Learning Module

Conducting Effective Management Meetings | Quiz

Conducting Employee Appraisals | Learning Module

Conducting Employee Appraisals | Quiz

Creating Job Descriptions and Transition Plans | Learning Module

Creating Job Descriptions and Transition Plans | Quiz

Effective Interviews | Learning Module

Effective Interviews | Quiz

Employee Handbook | Learning Module

Employee Handbook | Quiz

Finding Your Next Great Employee | Learning Module

Finding Your Next Great Employee | Quiz

Managing Millennials | Learning Module

Managing Millennials | Quiz

Retaining Productive Employees | Learning Module

Retaining Productive Employees | Quiz

Succession Planning | Learning Module

Succession Planning | Quiz

Training Plans | Learning Module

Training Plans | Quiz